Help Center

Need assistance? We’re here to help.
If you have questions about your order, shipping, returns, or anything else, you’ll find answers below. If you still need help, contact us directly at support@flysouthjewelry.co.za.

🔹 Frequently Asked Questions

1. How do I place an order?

Simply browse our collection, add items to your cart, and proceed to checkout. You’ll be asked to fill in your shipping and payment details before confirming your order.

2. What payment methods do you accept?

We offer secure payments through:

  • Yoco

  • PayFast

  • PayPal

  • EFT (Electronic Funds Transfer)

All transactions are encrypted and protected.

3. How long does shipping take?

South Africa (Local):

  • 2–5 business days via Courier Guy or Aramex

International Shipping:

  • 5–10 business days via DHL or FedEx

  • Customs may affect delivery time

You will receive tracking information once your order has shipped.

4. Do you offer international shipping?

Yes, we ship globally with trusted couriers. Duties and customs fees may apply, depending on your country’s regulations.

5. How do I track my order?

Once your order is dispatched, you’ll receive a tracking number via email. Use the link provided to follow your parcel’s journey.

6. What is your returns policy?

We accept returns within 7 days of delivery for:

  • Items in original, unused condition

  • Items in original packaging

  • Non-personal or non-hygiene items

To request a return, email support@flysouthjewelry.co.za with your order number.

7. What if I receive a damaged or incorrect item?

We’re sorry! Please contact us within 48 hours of receiving the parcel. Include photos of the issue and your order number, and we’ll resolve it as quickly as possible.

8. Can I change or cancel my order after purchase?

Please email us immediately at support@flysouthjewelry.co.za. If your order hasn’t been shipped, we’ll do our best to assist. Once shipped, orders cannot be canceled or changed.

9. How do I care for my jewelry?

To keep your FLYsouth pieces shining:

  • Avoid water, perfume, and harsh chemicals

  • Store in a dry, soft-lined pouch or box

  • Clean with a soft cloth only

🔹 Contact Us

Still have questions? Our support team is ready to assist you.

Email: support@flysouthjewelry.co.za
Response Time: Within 24 hours (Mon–Fri)
Instagram DMs: For quick updates or order checks — @flysouthjewelry