Effective Date: July, 17 2025

Welcome to FLYsouth Jewelry, accessible at www.flysouthjewelry.co.za. We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable South African privacy laws.

1. What Information We Collect

When you browse, register, or shop on our website, we may collect:

  • Full name

  • Contact number

  • Email address

  • Shipping and billing addresses

  • Order and transaction history

  • IP address and device/browser data

  • Payment details (processed securely via third-party providers)

We collect this information only when necessary to provide our services and fulfill our obligations to you.

2. Payment Methods

We accept the following secure payment methods:

  • Yoco

  • PayFast

  • PayPal

  • EFT (Electronic Funds Transfer)

All transactions are encrypted and processed through secure third-party payment platforms. We do not store any full credit/debit card information on our servers.

3. How We Use Your Information

Your personal information is used to:

  • Process, package, and deliver your orders

  • Provide customer support

  • Communicate order updates or promotions (with your consent)

  • Improve our website and services

  • Comply with legal or regulatory requirements

We will never sell or rent your information to third parties.

4. Courier & Delivery Partners

To deliver your orders efficiently and safely, we share your delivery information with our trusted logistics providers:

  • Courier Guy

  • Aramex

  • DHL Express

  • FedEx

Each of these partners is required to maintain the confidentiality and security of your information.

5. Third-Party Service Providers

Besides couriers and payment platforms, we may work with IT and marketing service providers. All such parties are bound by strict confidentiality and data protection agreements.

6. Your Rights

Under POPIA, you have the right to:

  • Access the personal information we hold about you

  • Correct or update your data

  • Request deletion of your data

  • Object to processing

  • Lodge a complaint with the Information Regulator of South Africa

For any privacy-related requests, email us at sales@flysouthjewelry.co.za

7. Cookies

Our site uses cookies to:

  • Enhance browsing experience

  • Track site usage analytics

  • Remember user preferences

You can disable cookies via your browser settings.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If such data is discovered, we will delete it promptly.

9. Links to Other Sites

We may link to external websites. We are not responsible for the content or privacy practices of third-party sites.

10. Data Security

We implement strict measures to protect your data, including:

  • SSL encryption

  • Firewall protection

  • Secure payment gateways

  • Access control and internal data safeguards

11. Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page, with the effective date clearly noted.

12. Contact Us

If you have questions about this policy or wish to exercise your rights, contact us:

FLYsouth Jewelry
Email: sales@flysouthjewelry.co.za
Website: www.flysouthjewelry.co.za